Business as a System: Why Your People Problems Are Really Systems Problems  Your operations manager is standing in your doorway. Again. She has a question about a customer issue that, technically, she…

Someone on your leadership team has read a book.  This is not inherently bad news.  The book is highlighted. There are sticky notes involved. Someone has used the phrase “right people, right seats”…

If you’re trying to figure out how to scale a small business, the answer probably isn’t to work harder, stretch further, or pile more onto a system that’s already at capacity.…